Tech Takes the Field
As the expectations of customers have risen over the last decade, fueled by the proliferation of technology, smart service organizations have come to realize the significant value that field service management software can bring to their businesses. Managing a sales force of any size is never a simple endeavor. Whether your sales reps are in-house, on the field, all within the same 100-mile radius, or spanning several continents; your job as a sales manager requires organization of a level unachievable by most people. If your organization is still using spreadsheets and whiteboards to manage its field operations, then you can probably imagine how a comprehensive and automated field service solution could increase your organization’s efficiency!
Let’s take a small illustration to better understand this. At the worst time imaginable, your washing machine starts making noises it shouldn’t and then stops working completely. You carve four hours out of your day to await a technician, who shows up late and then discovers that a needed replacement part must be ordered.
It’s the kind of snafu that companies are increasingly trying to avoid by adopting software that diagnoses equipment problems like cracked pistons—sometimes before they happen—and helps workers better schedule house calls. Instead of using paper, spreadsheets, and email, the nation’s estimated 20 million field technicians—the people who fix appliances and tinker with wind turbines—are shifting to mobile apps for scheduling, submitting reports, and identifying the parts they’ll probably need for upcoming repairs.
Business interest in field service apps and data services is fueling a parallel boom in supplying the technology. Sales in the category are expected to reach $5.1 billion by 2020, more than double the figure from five years earlier, according to research firm MarketsandMarkets.
For any on-field personnel, being connected to headquarters through the cloud means much less paperwork and easier management of jobs throughout the day. FieldSense is one such application that enables your field and sales employees to connect to your back office team quickly, more easily reach their meeting destination through navigation maps, schedule appointments on the fly, submit outcome reports right after the meeting, collect data from the field through our fully customizable mobile forms, and submit various reports related to visits & expenses from their smartphones and tablets. With FieldSense, your field and sales force is never stranded without the knowledge they need, their schedules are optimized, and your customers are getting faster service. FieldSense empowers your field staff to provide service excellence and gives your organization the essential real-time feedback needed to continue to delight.